074 501 5331
Walk-In Store Now Open OR Order Online.
074 501 5331
Walk-In Store Now Open OR Order Online.
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Shipping Policy

Shipping Policy

This is the shipping policy for Bhive Beekeeping Supplies. Bhive Beekeeping Supplies (“we” and “us”) is the operator of (https://www.bhive.co.za/) (“Website”). By placing an order through this Website you will be agreeing to the shipping policy terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Bhive Beekeeping Supplies makes use of CourierGuy for deliveries.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.

3. Returns

Return Due To Change Of Mind
Bhive Beekeeping Supplies will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Bhive Beekeeping Supplies) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns
Bhive Beekeeping Supplies will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Bhive Beekeeping Supplies to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

Transit Time Domestically – In general, domestic shipments are in transit for 2 – 7 working days

Shipping Disclaimer: Delivery to Plots, Farms, and Smallholdings We strive to provide efficient and reliable shipping services to our valued customers. However, please be aware that additional charges may apply for deliveries to plots, farms, and smallholdings. These locations often require special handling and incur extra costs for our shipping partner, Courier Guy. To ensure a smooth delivery process, we kindly request customers residing in such areas to contact our customer support team before placing an order. Our team will provide you with the relevant information on any additional charges and guide you through the process. We appreciate your understanding and cooperation in this matter. Our goal is to deliver your orders in a timely and cost-effective manner, and your cooperation helps us achieve this objective. If you have any questions or concerns regarding shipping to plots, farms, or smallholdings, please don’t hesitate to reach out to our customer support team at info@bhive.co.za.

Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping
Bhive Beekeeping Supplies are unable to offer shipping to P.O. box addresses.

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process For Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Process For Parcel Lost In-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service inquiries, please email us at info@bhive.co.za.

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